Privacy Policy

Data Controller

VIVENIO RESIDENCIAL SOCIMI, S.A., with registered office in Madrid, Calle María de Molina 54, 3rd floor, (28006), with Tax ID number A87805768, as well as the companies in its Group (hereinafter, jointly "Vivenio"), will be jointly responsible for the processing of personal data that we collect through this portal, as well as those that may be processed in the context of the management and operation of the properties and associated services.

These entities jointly determine the purposes and means of the processing described below and have signed a joint responsibility agreement establishing their respective roles and obligations.

Below, we provide information on (i) how we will use the personal data you provide us with or that we may collect in the course of our business and services, and (ii) your rights as the owner of that data.

For what purposes will we process your data?

• a. Contact:
  You may contact Vivenio to request information about our properties through the form provided on the website. To do so, you must provide your identifying details, contact information, select the type of property about which you wish to receive information, and optionally include a message related to your inquiry. Vivenio will use this data to handle your information request and contact you.
  
  The legal basis for processing such data is your consent.
  
  The data retention period for this purpose shall be six (6) months, unless other time limits apply.


• b. Visits:
  If you are interested in visiting any of Vivenio's residential properties, you may contact us through the channels published on the website. To schedule a visit, you must provide your identifying details, contact information, and, if you wish, your professional and employment details, as well as the approximate income of your household, in order to better guide you in relation to future visits to other available properties.
  
  The legal basis for processing such data is the adoption of pre-contractual measures at your request.
  
  The data retention period for this purpose shall be six (6) months, unless other time limits apply.


• c. Video surveillance:
  Certain buildings managed by Vivenio have video surveillance systems installed in common areas and access points, which are duly signposted in accordance with applicable regulations. The images captured may include tenants, visitors, suppliers and any person who accesses these facilities. Vivenio will process this data for the purpose of ensuring the safety of persons, property and facilities, as well as, where appropriate, for the formulation, exercise or defence of claims.
  
  The legal basis for the processing is the public interest in ensuring the safety of people, property and facilities, as well as Vivenio's legitimate interest in preserving security in the properties it manages, in accordance with Articles 6.1.e) and 6.1.f) of Regulation (EU) 2016/679.
  
  The images will not be disclosed to third parties, except when necessary to comply with a legal obligation or when required by law enforcement agencies, courts, and tribunals.
  
  The images will generally be kept for one (1) month from the date of capture, unless they need to be kept for longer to prove that acts have been committed that threaten the integrity of persons, property or facilities.

To whom will your data be disclosed?

Your personal data will be processed by Vivenio for the purposes detailed above and will not be communicated to third parties, except when necessary to comply with a legal obligation, to formulate, exercise or defend claims, or when there is a data processor acting on behalf of Vivenio.

Necessary and Updated Information

By providing us with your data, you declare that the information and data provided for the purposes described above are accurate and truthful. To ensure that the information provided is always up to date and free of errors, please notify us as soon as possible of any changes or corrections to your personal data. You may do so by emailing: compliance@vivenio.com.

Data Subject Rights

You are hereby informed that you may exercise your data protection rights, specifically the rights of access, rectification, erasure, restriction, objection, data portability, as well as the right to withdraw your consent at any time, by sending an email to compliance@vivenio.com or by writing to Vivenio's postal address, indicating which right you wish to exercise. If there is any doubt regarding your identity, we may ask you to verify it with an official document, for example, to prevent unauthorized access to your data by third parties.

Furthermore, you are reminded that you have the right to lodge a complaint with the Spanish Data Protection Agency if you believe there has been a breach regarding the processing of your personal data.

Confidentiality and Security

At Vivenio, we strive to maintain the confidentiality of the personal information you provide through the platform.

We maintain strict security measures to protect the personal data we process against accidental loss and unauthorized access, processing, or disclosure, considering the state of technology, the nature of the data, and the risks to which they are exposed. However, we cannot be held responsible for your use of the data in relation to services offered by Vivenio outside our technological environment.

Modification of the Privacy Policy

Vivenio reserves the right to modify this privacy policy at any time, in compliance with current data protection legislation and with prior notification to the data subjects.

Applicable Language of this Privacy Policy

The applicable language of this Privacy Policy is Spanish. Any version of this document in a language other than Spanish is provided by Vivenio for your convenience and to facilitate understanding. However, this Privacy Policy shall always be governed by its Spanish version.

In the event of any conflict between the Privacy Policy in any language and its Spanish version, the Spanish version shall prevail.