Privacy Policy

1. Who is responsible for processing your data?

Vivenio Residencial SOCIMI, S.A., with its address in Madrid, at Calle María de Molina, 54, 3ª planta (28006), with Tax Identification Number (NIF) A87805768, as well as the companies in its Group (jointly, “Vivenio“), will be the data controllers for de personal data you share through the website www.vivenio.com.

Below, we provide you with information on (i) how we use the data you register on the website, and (ii) your rights as the data subject.

2. Purpose of the processing: what can we do with your data?

The personal data you provide on the website, through completing the corresponding forms, can be processed by Vivenio for the following purposes:

• 2.1. To manage your personal data to provide you with the services that you have requested from us through the website. The list of services includes:
  
  
  • Managing your request for information about our properties and services;
  • Managing, if applicable, your reservation;
  • Creating your username in the APP, once you have signed your rental contract and are a Vivenio tenant;
  • Sending you general interest notifications designed for tenants and relating to the housing development in which you live; and
  • Managing the notifications that you have sent us as a tenant in relation to queries, incidents or accident reports related to your home or the housing development in which you live.


• 2.2 Similarly, if you send us a claim or enquiry, we will process your data to manage this.

3. What is the lawful basis for the processing of the personal data provided?

The lawful basis that allows us to process your data for each of the purposes indicated in the previous section is:

• Your consent (on registering on the website, you have authorised us to process your personal data for the purposes indicated in this Privacy Policy);
• Legitimate interest (to respond to enquiries and claims you send us); and
• Contractual relationship, if you finally decide to enter into a rental contract with Vivenio.

4. To whom do we communicate your data?

Your personal data will be processed by Vivenio.

In addition, to achieve the purposes set out above, the personal data processed by Vivenio may be communicated to the third parties indicated in the reservation and rental contracts you sign with Vivenio.

5. How long will we retain your data?

Depending on each of the purposes for which we process your data indicated above, we will retain them:

• While you continue to have a contractual relationship with Vivenio and you are using our services or we are processing your request.
• Until the query or claim made has been resolved.

Subsequently, and as long as you have not exercised your right to be forgotten, your data will be retained for the legal periods that apply in each case, considering the type of data and the purpose of the processing.

In any case, you may request detailed information about the retention periods for the data supplied to Vivenio by contacting us at the address: compliance@vivenio.com

6. Required and updated information

When registering your data on the website, you declare that the information and data you are providing are accurate and true. So that the information supplied is always up-to-date and error-free, remember to notify us, as soon as possible, of any changes or corrections to your personal data that take place. You can do this at the following email address compliance@vivenio.com

7. Rights of the data subjects

We inform you that you can exercise the following rights:

• Right of access to your personal data to know which are being processed and the processing operations performed with them;
• Right to rectification of any inaccurate personal data;
• Right to be forgotten, when this is possible (for example, if there is no legal requirement);
• The right to request the restriction of the processing of your personal data when the accuracy, lawfulness or necessity of the processing of the data is doubtful, in which case, we may keep them blocked for the exercise or defence of claims;
• Right to object to the processing of your personal data, when the lawful basis that enables us to process them is our legitimate interest. Vivenio will stop processing your data unless it has a legitimate interest or this is necessary to defend claims;
• Right to the portability of your data, when the lawful basis that enables us to process them is the existence of a contractual relationship or your consent; and
• Right to revoke the consent granted to Vivenio.

You can exercise your rights at any time and free of charge in the following ways:

• By sending an email to compliance@vivenio.com indicating the right that you wish to exercise, your identification details and providing a copy of your identification card or equivalent; and
• By writing to Vivenio, indicating the right that you wish to exercise, giving your identification details and providing a copy of your identification card or equivalent, at the following address: Calle María de Molina 54, 3ª planta, 28006 (Madrid).

We also inform you that you have the right to file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if you consider that the law on data protection has been broken in relation to the processing of your personal data.

8. Confidentiality and security

At Vivenio, we make every reasonable effort to maintain the confidentiality of the personal information processed through the website.

We maintain strict levels of security to protect the personal data we process against accidental loss and unauthorised access, processing or disclosure, considering the state of technology, the nature of the data and the risks to which they are exposed. However, we cannot be held responsible for the way you use the data provided on Vivenio away from the website.