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To obtain more information about what cookies are and how to change their settings, visit our page Cookie Policy
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General Terms and Conditions

1. Purpose and general overview

Vivenio Residencial SOCIMI, S.A., and all the companies in its Group (“Vivenio” or “us”), are providing you with these terms and conditions (“General Conditions”) that govern the access, use and browsing of the website located at the domain www.vivenio.com and its respective subdomains (the “Website”).

On our Website, we provide you with (i) a space to search for rental options for the properties owned by Vivenio, (ii) we offer you the option to contact us so that we can handle any enquiries, whether or not you are a tenant, or you can file a report if you believe that Vivenio is committing a criminal act and (iii) corporate and financial information about our activity (the “Services”).

2. Who is Vivenio?

Vivenio is the owner of this Website and our corporate details are:

You can contact us at any time, by post at the above address, by sending us an email to info@vivenio.com or through the forms provided for that purpose on the Website.

3. Access and acceptance of the General Conditions

On accessing or using the Website, you are doing so at your sole and exclusive responsibility, adopting the status of user (“User”), and you are assumed to have read, understood and expressly agreed to comply unreservedly with these General Terms and Conditions (in the version published on the Web at any time).

If you become a registered user and enter the customer area located at the URL https://clientes.vivenio.com/s/login/?ec=302&startURL=%2Fs%2F (“Registered User”), you are assumed to have also accepted the specific terms and conditions applicable to that area.

We reserve the right to expand, modify, replace and/or cancel our Services and/or these General Terms and Conditions at any time, without prior notice and without giving rise to any liability or compensation on the part of Vivenio.

If you do not accept these General Terms and Conditions, you must cease using the Website and the Services. Continuing to use them implies acceptance of the General Terms and Conditions.

4. Minors

The Services offered by Vivenio are not suitable for people under the age of 18. On accessing or using our Website or Services, you are declaring and guaranteeing that you are aged 18 or older.

5. Conditions of use and responsibility for use of the Website

Your use of the Website must be in keeping with these General Terms and Conditions, the current legislation at any time, morality, good customs and public order. You may not use the Website in a manner which is illegal, inappropriate or that breaches any of the terms of these General Terms and Conditions

6. Intellectual and Industrial Property

Under these General Terms and Conditions, you acknowledge and accept that all rights over the materials and elements that appear on the Website (including, but not limited to, drawings, texts, graphics, maps, photographs, images, audio, video, distinctive signs, logos, brands, trade names, domains, software, etc.) belong to Vivenio, or, where applicable, to third parties who have consented to their transfer to Vivenio, so we have all the necessary rights and licences for their use.

The fact that we allow you to access, use, browse, utilise and/or download materials from our Website under no circumstances implies that we renounce our rights, or that we are transferring or granting a licence or assignment of our rights, nor that you acquire ownership over them. As User, or as Registered User, you only have a strictly personal and private right of use, exclusively for the purpose of using the Service. As a result, you cannot manipulate any identification element of Vivenio or the respective owners. In particular, you may not use any of the Website’s materials or elements for their inclusion, in full or in part, on other websites or apps without our prior written authorisation.

Specifically, you may not resell, create deep-links, utilise, copy, track (e.g. spider, scrape), display, download, store or reproduce the content, information, software, products or services available on our website for any commercial or competitive activity without our prior written authorisation.

7. Links or hyperlinks to the Website

At Vivenio, we care about the integrity of this Website when it is accessed or viewed from any area created exclusively by third parties. As a result, you must request express written permission from Vivenio before deep linking or framing this Website or any of its contents. If you wish to do so, when contacting Vivenio to request permission you must include: a) name, email address and telephone number, b) the name of your company, c) the address(es) of the website where the proposed deep link or frame will appear, and d) specific details of the proposed deep link or frame, including the content or pages of the website for which you wish to establish the deep link or frame.

You must not link our Website with any other website that contains themes, materials or information that are inappropriate, defamatory or illegal, or any materials or information that violate any third-party rights, including intellectual or industrial property rights. Nor do we allow the establishing of any type of frames that allow the Website to be viewed from a different address that may mislead or deceive users about the true origin of the elements or services displayed, or imply an act of unfair competition.

8. Personal data protection

When you access the Website and/or use the Services, we may process your personal data. You can find detailed information about the way in which we process your data and the purpose of this processing in our Privacy Policy.

We also inform you that we may use cookies when you browse the Website. You can find detailed information about our use of cookies in our Cookies Policy.

9. Applicable law and jurisdiction

These General Terms and Conditions are subject to the laws of Spain. Any dispute that may arise will be submitted to and judged by the courts and tribunals of the city of Madrid, or by those of the address of the User.




All rights reserved by Vivenio